> For the complete documentation index, see [llms.txt](https://docs.physiqo.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.physiqo.in/04-product/prd-9.md).

# Admin Panel

## Admin Panel

***

## 1. Purpose

The Admin Panel is the operational control center of the PhysiQo platform.

It enables administrators to manage users, physiotherapists, bookings, payments, settlements, customer support and platform operations from a centralized interface.

The objective is to ensure efficient platform management while maintaining security, operational transparency and service quality.

***

## 2. Business Objectives

The Admin Panel shall:

* Manage platform operations.
* Verify physiotherapists.
* Monitor bookings.
* Process refunds.
* Manage settlements.
* Handle customer support.
* Monitor business performance.
* Maintain platform integrity.

***

## 3. Dashboard Overview

The Admin Dashboard shall display:

* Today's Bookings
* Active Physiotherapists
* Pending KYC
* Pending Refunds
* Revenue Summary
* Settlement Summary
* Customer Support Tickets
* Platform Alerts

***

## 4. Booking Management

Administrators shall be able to:

* View All Bookings
* Search Bookings
* Filter Bookings
* Cancel Booking
* Reassign Booking
* View Booking Timeline
* View Booking Audit Log

***

## 5. Physiotherapist Management

Administrators shall be able to:

* View Physiotherapists
* Approve KYC
* Reject KYC
* Suspend Account
* Activate Account
* View Performance
* View Documents

***

## 6. Patient Management

Administrators shall be able to:

* View Patients
* View Booking History
* View Payment History
* Suspend Account
* Reactivate Account
* View Support History

***

## 7. Payment & Refund Management

Administrators shall be able to:

* View Payments
* View Failed Payments
* Process Refund Requests
* Track Refund Status
* Download Reports

***

## 8. Settlement Management

Administrators shall be able to:

* Generate Weekly Settlements
* View Settlement Reports
* Hold Settlement
* Release Settlement
* Export Settlement Statements

***

## 9. Customer Support

The Admin Panel shall allow administrators to:

* View Support Tickets
* Assign Tickets
* Update Ticket Status
* Escalate Tickets
* Resolve Tickets

***

## 10. Analytics

The Admin Dashboard shall display key business metrics.

Examples include:

* Daily Bookings
* Completed Treatments
* Cancellation Rate
* Revenue
* Active Physiotherapists
* Average Rating
* Customer Satisfaction

```mermaid
flowchart TD

A[Admin Dashboard]

A --> B[Bookings]

A --> C[Patients]

A --> D[Physios]

A --> E[Payments]

A --> F[Settlements]

A --> G[Support]

A --> H[Analytics]
```

***

## 11. Security Rules

The Admin Panel shall enforce:

* Role-Based Access Control (RBAC)
* Secure Authentication
* Audit Logging
* Session Timeout
* Permission Validation

Administrative actions shall be recorded for auditing purposes.

***

## 12. Backend Mapping

Controllers

* AdminController

Services

* BookingService
* PaymentService
* SettlementService
* UserService
* ReviewService

Repositories

* BookingRepository
* UserRepository
* PaymentRepository
* SettlementRepository

***

## 13. Future Enhancements

* AI Fraud Detection
* AI Business Insights
* Predictive Analytics
* City-wise Dashboards
* Operations Dashboard
* Marketing Dashboard
* Automated Compliance Reports

***

## Related Documents

* Business Rules
* User Journey
* Booking PRD
* Payment PRD
* Auto Assignment PRD

***

Status

Draft


---

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